Contact Us
This page tells you how to reach the editorial team behind BTC Casinos, what kinds of questions we can actually answer, and what falls outside what an independent comparison site can do. If you have spotted an error in a review, want to flag a payout problem at a VPN friendly crypto casino, or need help understanding how a bonus's wagering requirement works, this is the right place to start.
Email us directly
Write to [email protected]. We read everything that comes in and reply to genuine enquiries in the order they arrive. There is no phone line and no live chat — we are a small editorial operation, not a customer service desk for the casinos we cover.
To get a useful answer first time, include:
- The casino you are asking about, named exactly as it appears on our site
- The page URL where you saw the information, if you are reporting an error
- The coin involved — BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin — if the question is about a deposit or withdrawal
- Rough timings and amounts in USD terms, without any screenshots that show your wallet addresses, transaction IDs tied to your identity, or account credentials
- Your state, if the question touches availability or restricted states
Never send us passwords, seed phrases, private keys, 2FA backup codes or copies of ID documents. No legitimate site or casino needs those by email, and we will delete any message that contains them.
What we can help with
| Enquiry | Can we help? | What happens next |
|---|---|---|
| Factual error in a review or table | Yes | We re-check against the operator's current published terms and correct or update the page |
| Bonus terms unclear (wagering, time limits, eligibility) | Yes | We point you to the operator's terms and explain how the playthrough math works |
| Your account was restricted or locked | No | Only the casino's own support can act on an account; we can tell you what to ask them |
| A withdrawal has not arrived | Partly | We cannot move funds, but we log operator complaints and they feed into our rankings |
| Is this legal in my state? | General info only | We explain the landscape; a qualified attorney answers your specific situation |
| Tax on crypto winnings | General info only | Consult a qualified tax professional — we do not give tax advice |
| Advertising or partnership | Yes | Use the same address and mark the subject line clearly |
Reporting a problem with a casino we list
Operator complaints are the most valuable messages we receive, because they are the only signal we have that a site's advertised payout speed does not match reality. We do not test casinos with our own money and we do not deposit, so we depend on published terms, licensing records and reader reports.
Before you contact us, work through the casino's own process first — it resolves most cases faster than we can:
- Open a ticket with the casino's support and keep the reference number.
- Check whether the delay is on-chain rather than at the casino. A pending transaction with confirmations still accruing is a network issue, not a withheld payout.
- Re-read the terms attached to any active bonus. Unmet wagering, a maxed-out cashout cap, or a restricted game contributing 0% to playthrough are the usual causes of a blocked withdrawal.
- Confirm whether the site has asked for identity verification. Even sites marketed as no KYC can trigger checks on larger cashouts or under their AML obligations.
- If nothing moves after a reasonable period, escalate to the licensing body named in the casino's footer, then tell us what happened.
We will not advise anyone on false details or any method of getting around geoblocks, state restrictions, KYC, anti-money-laundering or sanctions checks. Questions along those lines go unanswered.
How our commercial relationships work
Some links on this site are affiliate links. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement does not buy position: rankings and editorial ratings are set by our own review process, and an operator paying us does not stop us listing a drawback or dropping it down the table. If you think a review reads as though it were written by the operator, say so in your email and we will look at it again.
Our editorial ratings — the scores shown on the cards across this site — are our own judgment, not aggregated customer reviews and not tested payout results. Where a casino advertises an "instant" withdrawal, that is the operator's claim, not a figure we have clocked ourselves.
Questions we get about specific casinos
Most reader mail concerns the sites at the top of our tables. Brief context on the three we are asked about most, including the material conditions attached to each headline offer:
BetPanda — our top-ranked listing
BetPanda sits first because its headline promotion is a 10% weekly cashback rather than a large front-loaded match, which is the structure readers ask fewest angry questions about: cashback is calculated on net losses over the week, so there is far less playthrough arithmetic to get caught out by than with a deposit match. Check the operator's current terms for the qualifying period, the minimum loss threshold, any cap on the weekly amount, and whether the credited balance carries its own wagering before it can be withdrawn. The limitation worth naming: cashback only ever returns a slice of money you have already lost, so it is not a cushion that changes the underlying odds, and a site built around it offers less upfront value to someone making a single small deposit.
CoinPoker Casino — the poker-led option
CoinPoker draws contact from readers coming at crypto gambling from the poker side, and its 150% welcome bonus up to $2,000 is the largest straight match in our top three. Match bonuses of that size almost always release in increments against a playthrough requirement rather than landing as withdrawable cash, and there will be a time limit, a minimum deposit and a list of games that contribute little or nothing toward clearing it — read those before depositing, not after. The drawback: a poker-first platform naturally has a shallower slots and live dealer catalog than a casino-first site, so if table software from the big studios is your priority, compare the game lists before you commit.
Cryptorino — the Bitcoin-denominated match
Cryptorino is the one readers email about when they want a bonus quoted in coin rather than dollars: 100% match up to 1 BTC plus 10% weekly cashback. Pairing a match with ongoing cashback covers both the first deposit and the weeks after it. The catch particular to a BTC-denominated offer is volatility — a bonus and its wagering requirement expressed in Bitcoin move in dollar terms while you are clearing them, which can cut either way. Confirm the playthrough multiple, the expiry window and the maximum bet allowed while a bonus is active, since exceeding a max bet rule is the single most common way readers void an offer. Also note that "up to 1 BTC" describes a ceiling almost nobody reaches; your actual bonus tracks your deposit.
Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave round out our list, and the same principle applies to every one of them: rakeback and cashback percentages, USDT-denominated welcome packages and free spin counts all carry conditions, and those conditions are set by the operator and change without telling us. If a term on our page no longer matches what the casino shows you, that is exactly the kind of message we want.
Crypto and payment questions we can answer generally
We cannot see inside your account, but we can explain the mechanics. Common ground we cover by email:
- Coin choice. BTC, ETH, LTC, USDT, USDC and DOGE are the coins most widely accepted across the sites we list; altcoin support varies by operator. Stablecoins like USDT and USDC hold value in dollar terms, which is why many US players use them to avoid price swings mid-session.
- Wallet setup. Whether to fund from an exchange account or a self-custody wallet, and what that means for control of your keys.
- Fees and confirmations. Network and gas fees are charged by the blockchain, not the casino, and confirmation times differ sharply between chains. A slow deposit is often just the network.
- Withdrawal limits. Where to find per-transaction, daily and VIP-tier limits in an operator's terms.
- Verification. What a genuinely low-KYC site does and does not ask for, and why a cashout can trigger checks even on a site marketed as anonymous. Pseudonymous is not the same as anonymous, and no-KYC play is not a route around income reporting or tax obligations.
- Fairness. The difference between provably fair in-house games — crash, dice, plinko, originals — with verifiable seeds, and RNG-certified slots and live dealer tables from third-party studios.
- Security basics. Turning on two-factor authentication, using a unique password, and keeping the bulk of your balance off the casino and in your own wallet.
Several of the operators we cover also run sportsbooks, esports betting and, in CoinPoker's case, online poker alongside the casino. Those sections often carry separate bonuses, separate wagering terms and separate contribution rules, so a casino bonus rarely clears on sports bets. Say which product you mean when you write in.
Legal, state rules and eligibility
The crypto casinos we compare are offshore operations. They hold licenses from jurisdictions such as Curaçao or Anjouan, and they are not licensed or supervised by any US regulator. There is no federal legalization of online casino gaming in the United States; regulated online casinos exist in a small number of states, and those operators do not run on crypto. For most US players, offshore crypto casinos sit in a genuine legal grey area — we will not tell you otherwise, and we cannot tell you what is permitted where you live. State laws differ, some states are explicitly restrictive, and operators self-restrict certain states in their own terms. Check your state's rules and speak to a qualified attorney about your own position. Similarly, US players are generally liable for tax on gambling winnings and on crypto gains; treat that as general information and consult a tax professional.
Minimum age is 18 at most of the sites we list and 21 at some, depending on the operator and applicable state rules — the operator's terms state which applies, and we will not help anyone under the stated minimum access these sites. Because these casinos are offshore, they may not provide the same player protections, dispute resolution or self-exclusion tools you would get from a state-regulated operator.
Gambling should stay affordable
Only ever stake money you can afford to lose. Crypto adds a second layer of risk on top: the coin you are holding can fall in dollar value while it sits in a casino balance. No bonus, rakeback tier or strategy removes the house edge, and gambling is not a way to make money or fix a financial problem. If it has stopped being fun, or you find yourself trying to win back losses, call the National Problem Gambling Helpline on 1-800-GAMBLER, free and confidential, 24 hours a day. Our responsible gambling resources list the deposit limits, cooling-off periods and self-exclusion tools worth setting up before you need them.
Before you write in
A quick check of our editorial approach and who we are answers most questions about how we rank sites and where our money comes from, and our terms and conditions set out how we use anything you send us. If your question is about a UK-facing operator rather than a US-facing crypto casino, our non-GamStop casino comparison covers different ground entirely.
Everything on this page was reviewed on Sep 19, 2026 by Zelda Osborne. Offers, terms and availability change frequently at offshore operators, so always confirm the current details on the casino's own site before you deposit — and tell us when they have moved, because reader corrections are how this site stays accurate.